Your privacy at homehogs

Last updated 17 July 2026

homehogs ("we") is a home-management service. This notice explains what information we hold when you use it, why, and the choices you have. It is written in plain English on purpose.

homehogs is operated from the United Kingdom.

What we hold

• Your account: your email address, sign-in details (your password is stored only as a secure hash), your chosen theme and your homehog's name.
• What you put into homehogs: property details including address and postcode, bills and meter readings, appliances and warranties, documents and photos you upload, your home inventory and its values, mortgage figures, maintenance records, tenancy details, and your answers to the property information questionnaire. This is your data; we hold it to show it back to you.
• People you bring in: the email addresses of household members, tenants and buyers you invite or send packs to, and the access you have granted each member.
• Records we keep for both of us: which version of the terms you accepted, when, and the internet address it came from.
• A country lookup: when you visit, we check which country your internet address is in so we can show the right version of the service. The lookup happens against a database on our own servers, so your address is not sent to anyone else, and the result is remembered in a small cookie for 30 days.

What we do not do

• No advertising, and no selling or renting of your data to anyone.
• No analytics or tracking tools, and no advertising cookies. The only cookies homehogs sets are the ones that keep you signed in, keep forms secure, and remember the country lookup above.
• No marketing emails. The emails we send are part of the service: sign-in codes, invitations, reminders you have set up, and notices about your account.

How we use your information

We use your information to run homehogs for you: showing you your own records, generating the reports and packs you ask for, sending the reminders you have configured, and keeping the service secure. In legal terms, we process your data to provide the service you signed up for, and we keep security and acceptance records under our legitimate interest in running the service safely and being able to evidence agreements.

The AI features

Some features read documents and photos for you, for example pulling the details out of an uploaded bill or recognising an appliance from a photo. These features only process the material you choose to give them, and the processing runs on Microsoft's Azure OpenAI service in the UK. Under Microsoft's terms for that service, your material is not used to train their models.

Who we contact on your behalf

Some features look things up with outside services, sending the minimum needed:

• Energy performance (EPC) lookups: your postcode and chosen address go to the government's EPC register.
• Valuations: your postcode goes to postcodes.io and to the Land Registry's public house-price data.
• Appliance recall checks: the appliance's brand and model go to GOV.UK's recall register.
• Energy supplier connections: if you connect Octopus Energy, the API key and account number you provide are used to fetch your tariffs and readings from Octopus, and nothing else.
• Email: our emails (and bills you forward to your homehogs address) are delivered through SendGrid, our email provider.

Your data is stored on Microsoft Azure in the United Kingdom.

Sharing you control

Nothing in homehogs is visible to anyone unless you share it: household members and tenants see what your permissions grant them, and the packs and handover pages you generate contain only what you selected, shared with the person you chose. Links to handover pages are secured with a long random token and expire.

How long we keep things

We keep your data while your account is active. If you ask us to delete your account, we delete your data, though copies may persist briefly in routine backups before those cycle out. We keep terms-acceptance records as a legal record of the agreement. You can ask for a copy of your data at any time.

Your rights

Under UK data protection law you can ask us for a copy of your data, ask us to correct it, delete it, or hand it over in a portable form, and object to processing. To do any of these, reply to any email homehogs has sent you. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Age

homehogs is for adults: you must be at least 18 to hold an account.

Changes

If we change this notice we will publish the new version here and flag it to you in the service.