Terms and conditions

Version 2, published 26 Aug 2026.

At a glance

These Terms explain how you can use Homehogs, what you are responsible for, how paid plans renew and can be cancelled, and how we limit our liability. We use plain-language headings where possible, but the numbered clauses are part of the legal agreement.

1. About these Terms

1.1 What these Terms cover

These Terms apply to your access to and use of Homehogs, including our web app, mobile apps, account tools, reminders, document tools, AI-assisted features, supplier tools, sharing features, connected services, support communications, and paid subscription features.

These Terms apply together with the plan and pricing information shown at checkout, our pricing page at www.homehogs.com/pricing, our privacy notice at www.homehogs.com/privacy, our cookie notice at www.homehogs.com/cookies, any applicable app-store terms, and any other policy or notice we clearly present as applying to the Service.

If checkout information for your Subscription conflicts with these Terms, the checkout information applies only to your selected plan, price, Billing Period, trial, renewal, cancellation route, or app-store purchase.

1.2 Who we are

The Service is operated by Homehogs Ltd, a company registered in England and Wales with company number 17353377 and registered office at 71 to 75 Shelton Street, Covent Garden, London WC2H 9JQ. 2. In these Terms, “Homehogs,” “we,” “us,” and “our” mean Homehogs Ltd.

1.3 How to contact us

You can contact us about these Terms, your Account, payments, renewal, cancellation, refunds, security, complaints, or data protection matters at hello@homehogs.com.

1.4 When you accept these Terms

By creating an Account, subscribing to, accessing, or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not create an Account, subscribe to, access, or use the Service.

1.5 Who the Service is for

The Service is designed for individuals using Homehogs for personal, household, home-management, and small-scale property administration. If you use the Service for any business, trade, professional, portfolio-landlord, agency, or commercial property-management purpose, you acknowledge that Homehogs is not providing professional compliance, property management, legal, letting, inspection, valuation, insurance, or advisory services. You accept full responsibility for understanding and fulfilling any legal obligations associated with such uses.

2. Words we use in these Terms

2.1 Account

“Account” means the registered Homehogs account created by or for a user to access the Service.

2.2 Billing Period

“Billing Period” means the period for which you pay for a paid plan, such as monthly, annually, or another period shown at checkout.

2.3 Consumer

“Consumer” means an individual using the Service wholly or mainly for purposes outside that individual’s trade, business, craft, or profession.

2.4 Free Plan

“Free Plan” means any free, limited, trial, inactive, downgraded, or no-fee access level we make available from time to time.

2.5 Paid Plan

“Paid Plan” means any paid subscription plan, add-on, in-app purchase, or paid feature bundle for the Service.

2.6 Renewal Date

“Renewal Date” means the date on which a Paid Plan is due to renew for the next Billing Period.

2.7 Service

“Service” means the Homehogs home-management service, including the web app, mobile apps, Account tools, reminders, document and information-management features, AI-assisted features, connected services, supplier tools, support communications, and related digital content.

2.8 Subscription

“Subscription” means a Paid Plan that renews or continues until cancelled, whether monthly, annual, trial-to-paid, promotional, introductory, discounted, app-store-billed, or otherwise, as described at purchase.

2.9 You

“User,” “you,” and “your” mean the person who creates an Account, subscribes to the Service, accesses the Service, or uses the Service, including any household member or other person invited to access an Account.

2.10 User Content

“User Content” means information, files, documents, dates, reminders, certificates, bills, images, notes, property details, tenant details, household details, inventory details, appliance details, mortgage figures, contractor details, messages, ratings, and other materials uploaded to, entered into, stored in, shared through, or generated through your use of the Service.

3. You and your Account

3.1 You must be at least 18

You must be at least 18 years old to create an Account, purchase a Subscription, or use the Service. By accessing or utilising the Service, you confirm that you meet this age requirement. Homehogs reserves the right to take appropriate action, including suspension or termination of your Account, if it discovers that you have provided false information regarding your age or have misrepresented your eligibility to create an Account or use the Service.

3.2 Your Account is personal to you

Your Account is personal to you and must not be sold, transferred, rented, shared as a pooled login, or used to avoid plan limits. You may invite household members or other permitted users only through the sharing and permissions features made available in the Service.

3.3 You must give accurate information

You must provide accurate, current, and complete Account, contact, billing, and payment information. You must keep your information up to date so that we can send important Account, payment, renewal, cancellation, security, service, and legal notices.

3.4 You must keep your sign-in details safe

You must keep your username, password, authentication codes, device access, and other sign-in details confidential and secure. We will never ask you to disclose your password. You must notify us immediately at hello@homehogs.com if you know or suspect that your Account, password, device, authentication method, share link, or access code has been lost, stolen, misused, compromised, or accessed without authority.

3.5 You are responsible for Account activity

You are responsible for all activity on your Account, including activity by invited household members, shared users, and anyone to whom you grant permissions, except to the extent caused by our breach of these Terms or our failure to use reasonable care and skill. You are responsible for setting permissions carefully and removing access when it is no longer appropriate.

4. What Homehogs does and does not do

4.1 Homehogs is an organisational tool for home and property records. The Service may help you organise bills, appliances, documents, certificates, warranties, maintenance, repairs, inventories, mortgage figures, tenancies, reminders, handover packs, logbook packs, supplier communications, and related household or property information.

4.2 We do not provide professional advice

Homehogs does not provide financial, legal, conveyancing, compliance, surveying, valuation, tax, accounting, insurance, safety, letting, mortgage, property-management, or other professional advice. Your use of the Service does not create a solicitor-client, adviser-client, surveyor-client, valuer-client, managing-agent, fiduciary, inspector, contractor, broker, or professional-services relationship.

4.3 Estimates, packs, and public data are information only

Please be advised that any estimates, replacement values, mortgage figures, inventory valuations, property packs, handover packs, logbook packs, supplier suggestions, reminders, classifications, summaries, or public-source information presented within the Service are for informational purposes only. Such information may not be complete, accurate, current, or suitable for your specific circumstances.

Estimates and packs may be derived from public data, third-party data, AI outputs, and information provided by you. We do not independently verify the accuracy, completeness, or reliability of this information. Therefore, you acknowledge that reliance on any such information is at your own risk, and we disclaim any liability for any inaccuracies or omissions therein.

4.4 You must make your own checks

You are responsible for verifying all information provided in the Service prior to its use. Additionally, you bear full responsibility for the accuracy, completeness, legality, and suitability of any User Content as well as all decisions made based on the information available through the Service.

5. Understanding your legal and regulatory obligations

5.1.1 Disclaimer of Responsibility: As a user of the Service, if you are a landlord, property owner, licensor, manager, agent, rent-to-rent operator, trustee, executor, attorney, or involved in letting, occupying, licensing, or managing residential property, you are fully responsible for understanding and complying with all applicable legal and regulatory duties. This responsibility encompasses obligations specific to you, your property, your tenants, and any arrangements you have established.

5.1.2 Service Limitations: Homehogs provides valuable tools to assist you in property management, including organization, recordkeeping, reminders, workflows, storage, sharing, and information management. However, please understand that these tools are not intended to fulfill any legal or regulatory requirements on your behalf.

5.1.3 No Assumption of Duties: Homehogs explicitly does not assume, perform, discharge, supervise, insure, or guarantee any responsibilities related to landlord, property, safety, tenancy, licensing, housing, tax, mortgage, insurance, deposit, repair, notice, or regulatory obligations. Your active engagement and compliance with these duties are essential for the effective management of your properties.

5.2 Specific responsibilities of property owners

5.2.1 Health and Safety Duties: As a property owner, you have important responsibilities to ensure the safety of your property and its occupants. This can include gas safety, electrical safety, fire safety, maintaining smoke alarms and carbon monoxide alarms, obtaining energy performance certificates, assessing legionella risk, ensuring furniture safety, being aware of asbestos, and meeting product and appliance safety standards.

5.2.2 Tenancy and Rental Obligations: You are also responsible for various aspects of tenancy management. This includes protecting tenancy deposits, providing prescribed information, conducting right-to-rent checks, setting tenancy terms, adhering to rent rules, following prohibited fees regulations, fulfilling repair duties, respecting access rules, ensuring tenant quiet enjoyment, managing possession procedures, meeting notice requirements, communicating effectively with tenants, handling complaints, and upholding anti-discrimination obligations.

5.2.3 Licensing and Regulatory Compliance: Your responsibilities extend to ensuring that your property meets all applicable licensing requirements. This may include understanding houses in multiple occupation (HMO) requirements, selective and additional licensing, as well as complying with planning restrictions, building control regulations, local authority rules, council tax obligations, utility arrangements, mortgage conditions, and insurance requirements.

5.2.4 Documentation and Certification: You must also take charge of obtaining, renewing, checking, preserving, serving, and providing a range of important documents. This includes certificates, inspection reports, safety records, tenancy documents, notices, licenses, consents, evidence, and correspondence. Staying organized in these areas will help you manage your property more effectively and ensure compliance with the law.

5.3 Reminders do not satisfy legal duties

5.3.1 No Legal or Regulatory Satisfaction: Please note that any records, reminders, workflows, AI extractions, document uploads, packs, templates, supplier suggestions, or notifications you find in Homehogs are not designed to meet any legal or regulatory obligations. They are meant to assist you but do not substitute for legal compliance.

5.3.2 Reminder Limitations: If you experience a missed, delayed, inaccurate, undelivered, disabled, or misconfigured reminder, please understand that this does not excuse you from any legal duties, deadlines, inspections, certifications, notices, repairs, deposits, licenses, or other obligations related to your property. It's important to stay proactive with your responsibilities!

5.3.3 Homehogs' Role: Homehogs is here to help you manage your property, but we do not determine which laws or regulations apply to your specific property. This means we do not assess whether a property can be legally rented, if a license is needed, if tenancy documents are valid, or if deposits are protected. We also do not verify if right-to-rent checks are complete or if any certificates are valid. Because of this, we recommend consulting with a qualified professional for any legal inquiries or compliance issues. Homehogs disclaims any liability related to these matters, as we want you to have the best guidance possible.

5.4 We do not inspect or verify property compliance

5.4.1 Property Inspection and Compliance: Homehogs does not inspect properties, identify hazards, assess repair standards, supervise contractors, approve works, verify tradespeople, validate certificate authenticity, confirm the legal sufficiency of documents, or determine whether any property complies with applicable laws.

5.4.2 Workflow and Document Validity: Homehogs does not guarantee that any workflow captures every obligation relevant to your specific circumstances. Additionally, we do not guarantee that any uploaded document is authentic, enforceable, valid, complete, current, legally sufficient, or suitable for use by a court, tribunal, regulator, local authority, insurer, lender, tenant, adviser, buyer, or occupier. Homehogs disclaims any liability for issues arising from reliance on the information or documents provided.

5.5 You are responsible for tenant and third-party data

5.5.1 If you upload, store, use, disclose, or share personal data about tenants, occupiers, guarantors, contractors, agents, suppliers, buyers, sellers, neighbours, or other third parties, you are responsible for ensuring that you have a lawful basis, authority, permission, or other proper reason to do so.

5.5.2 You are responsible for deciding whether and how tenant or third-party personal data should be included in handover packs, logbook packs, shared records, messages, exports, or access permissions.

5.6 Important landlord acknowledgement

5.6.1 You acknowledge that compliance with landlord and property obligations entails significant risks and potential consequences. These may include, but are not limited to: financial penalties, criminal liability, civil claims, enforcement actions, exposure to rent repayment, invalid notices, claims on deposits, delays in possession, licensing issues, complications with insurance, breaches of mortgage agreements, and disputes with tenants.

5.6.2 You understand and acknowledge that Homehogs is not a substitute for your comprehensive risk management and compliance program. It is imperative that you do not rely exclusively on Homehogs to identify, monitor, or fulfill your landlord or property obligations. You bear the sole responsibility for ensuring that you remain compliant with all applicable laws, regulations, and contractual obligations related to your property. This includes, but is not limited to, regularly reviewing your compliance status, engaging legal or professional expertise when necessary, and proactively addressing any potential issues that may arise. Failure to do so may expose you to various risks, including legal liabilities and financial repercussions.

5.6.3 Any decisions concerning the letting of a property, serving of notices, protection or return of deposits, engagement of contractors, acceptance of quotes, renewal or non-renewal of certificates, reliance on documents, sharing of tenant data, or any compliance action—whether by act or omission—are entirely your responsibility and not the responsibility of Homehogs.

5.6.4 You agree to indemnify and hold harmless Homehogs against any claims, damages, liabilities, or expenses arising from your actions or omissions related to compliance with landlord and property obligations, including any decisions made regarding the matters mentioned above.

6. Plans, prices, payments, renewals, cancellation, and refunds

6.1 Free Plans and Paid Plans

6.1.1 We may offer Free Plans and Paid Plans. Free Plans may have limited features, usage limits, storage limits, export limits, AI limits, sharing limits, support limits, or other restrictions.

6.1.2 Paid Plans may include additional features, higher limits, AI allowances, storage, sharing, exports, reminders, or other benefits described at checkout, in your billing area, or on our pricing page at www.homehogs.com/pricing.

6.1.3 We may change, withdraw, or replace Free Plans for future use, provided that any material reduction affecting existing users is handled under Section 15.

6.2 What we show you before you pay

6.2.1 The plan description, Billing Period, price, VAT or tax treatment, renewal terms, trial terms, cancellation route, minimum commitment, and material limits shown at checkout form part of these Terms for your Subscription.

6.2.2 Before taking your first payment for a Subscription, we will show you the amount to be charged, the Billing Period, the Renewal Date or renewal frequency, whether the Subscription renews automatically, and how to cancel.

6.2.3 If a free trial, promotional price, or discounted period converts to a paid or higher-price Subscription, we will tell you before you sign up what you will be charged, when the charge will apply, and how to avoid the charge by cancelling in time.

6.3 How payment works

You must pay all fees using a payment method accepted by us, our payment provider, or the applicable app store. You must ensure that your payment method is valid, up to date, and has sufficient funds or credit available. Payment processing may be handled by a third-party payment provider or by the applicable app store for in-app purchases.

6.4 How automatic renewal works

6.4.1 Unless stated otherwise at checkout, Paid Plans renew automatically at the end of each Billing Period until cancelled.

6.4.2 Monthly plans renew monthly until cancelled. Annual plans renew annually until cancelled. Other plans renew for the renewal period shown at checkout.

6.4.3 By purchasing an automatically renewing Subscription, you authorise us, our payment provider, or the applicable app store to charge your selected payment method for recurring fees, taxes, and applicable charges until you cancel.

6.4.4 Charges will usually be taken on or shortly before the Renewal Date, subject to payment processing times, app-store rules, weekends, bank holidays, failed-payment retries, and technical issues.

6.5 Your renewal choices

6.5.1 Before renewal, you may continue your Subscription, cancel renewal, change plan if available, update your payment method, or allow the Subscription to move to a Free Plan where available.

6.5.2 If you do nothing and automatic renewal applies, your Subscription will renew and the recurring fee will be charged.

6.5.3 If you do not want to be charged for the next Billing Period, you must cancel before the Renewal Date and within any time limit required by the relevant app store or payment provider.

6.6 How you can cancel

6.6.1 You may cancel renewal of a web Subscription through your Account using the Billing page: select Manage payments, then cancel your plan in the secure billing portal that opens. Cancellation takes effect at the end of the Billing Period you have already paid for, and your Billing page then shows the date your paid access ends and the date your household moves to the Free Plan. If you purchased through an app store, you may need to cancel through your Apple App Store, Google Play, or other applicable platform subscription settings.

6.6.2 We will make the cancellation method reasonably clear and accessible. Where UK law requires a particular cancellation method or cancellation information, we will provide it.

6.6.3 Cancellation stops the next renewal. It does not automatically delete your Account or User Content.

6.6.4 Unless required by law, app-store rules, or the refund rule in Section 6.7, cancellation does not automatically refund fees already paid, and paid access continues until the end of the current paid Billing Period.

6.7 Your consumer cancellation rights and refunds

6.7.1 This clause sets out when cancellations and refunds apply in respect of access to the Homehogs web and app services, including treatment during the 14‑day cancellation period, after that period, and for web versus app‑store purchases. Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

6.7.2 How to ask for a refund

To ask for a refund, first cancel your Subscription as described in clause 6.6, then email us at hello@homehogs.com. Please tell us the email address on your Account and which payment you are asking us to refund. We will review your request, confirm whether a refund is due and tell you what to expect.

6.7.3 Cancellations within the 14‑day Cancellation Period

If you cancel within 14 days of your purchase, you are entitled to a full refund of the fees paid for that purchase. This applies whether or not you have used the Service during that period.

6.7.4 How and when we pay refunds

Any refund due under this clause 6.7 is paid to the original payment method. We will process it within 14 days of receiving your cancellation, or within 14 days of closing your Account where clause 6.7.6 applies, once the verification and anti‑fraud checks in clause 6.7.8 are complete. After we have processed a refund, your bank or card provider usually takes a further 5 to 10 business days to show the money in your account, and that part is outside our control.

6.7.5. Cancellations after the 14‑day Cancellation Period

a. General rule: Cancellations made after the 14‑day Cancellation Period do not entitle you to a refund of any fees already paid for the current Billing Period. You may cancel to prevent renewal; no further recurring charges will be made after the current Billing Period expires, and your paid access continues until then.

b. Where a specific subscription or purchase term in your account or Schedule provides a different refund entitlement after the 14‑day period, that term shall apply.

6.7.6 Termination by us without cause

If we close your paid Account without good reason and not for your breach, failed payment, legal requirement, misuse, or platform requirement, we will refund the unused portion of the current paid Billing Period on a pro rata basis. Refunds are paid as described in clause 6.7.4.

6.7.7. Web vs App purchases

a. Web (direct) purchases: Refunds for purchases made directly through our website or web checkout are handled by us in accordance with the rules above and paid as described in clause 6.7.4.

b. App‑store purchases: Purchases made through third‑party app stores (e.g., Apple App Store, Google Play) are subject to the app store’s refund and cancellation policies. We may be unable to issue refunds directly for app‑store purchases. If the app store will not provide a refund but you are otherwise entitled to a refund under these terms or applicable law, we may, at our discretion, offer an account credit for the equivalent amount in place of a direct refund.

6.7.8. Other important terms related to refunds and cancellations

a. All refunds are subject to verification and anti‑fraud checks.

b. Pro rata refunds are calculated in the currency of the original payment and may be rounded.

c. Where applicable law (including the Consumer Rights Act 2015 and other relevant UK consumer protection statutes) requires different timing or amounts for refunds, that law will govern.

6.8 Trials, promotions, and introductory prices

Any free trial, discount, introductory price, promotional period, or limited offer is subject to the terms shown when offered. If a trial or promotional offer converts to a paid Subscription, we will state the post-trial or post-promotion price, Billing Period, renewal terms, and cancellation deadline before you sign up. You must cancel before the stated deadline if you do not want to be charged after a trial, discount, or introductory period.

6.9 Price changes

We may change prices for future Billing Periods. If we increase your price we will give you at least 30 days’ notice before the increase applies to your next renewal, except where a shorter period is required by law, by tax change, or by appstore, platform or paymentprovider rules. Any pricechange notice will state the current price, the new price, the date the new price takes effect, and the options available to you. On receiving a pricechange notice you may, as set out in the notice, continue your Subscription at the new price, cancel before the new price takes effect, switch to another available plan, or choose any other option we specify. If applicable law, an appstore rule or a paymentprovider rule requires your express acceptance of a price increase, the increase will not apply unless we obtain that acceptance; if you do not accept, your Subscription will be handled in accordance with the notice or the relevant platform process (for example, ending at expiry or moving to an alternative option).

6.10 Changing your plan

You may have the option to upgrade, downgrade, or change your plan. If you choose to upgrade, we may charge you an immediate pro-rata amount, start a new Billing Period, or apply the upgrade from your next Renewal Date, as indicated during the upgrade process. If you decide to voluntarily downgrade, the downgrade will typically take effect at your next Renewal Date unless we specify otherwise at the time of the downgrade. Please note that downgrading may result in a reduction or suspension of features, storage capacity, AI allowances, reminders, exports, sharing capabilities, household access, supplier tools, or other benefits associated with your plan.

6.11 Failed payments and downgrade

6.11.1 If a payment fails, we, our payment provider, or the applicable app store may try to take the payment again. We may notify you and ask you to update your payment method. If payment remains unresolved, we may suspend, restrict, cancel, or downgrade your Paid Plan to a Free Plan after notice where practicable.

6.11.2. If your Account is downgraded or a Paid Plan ends, we will not delete your User Content solely because of the downgrade or plan end, unless you delete it, close your Account, or deletion is required under our privacy notice at www.homehogs.com/privacy, retention rules, or law.

6.11.3 Gated features may be disabled on downgrade or plan end. You may lose access to paid features, AI functions, storage above Free Plan limits, advanced reminders, exports, sharing, supplier tools, and other Paid Plan benefits.

6.11.4 Where technically available and lawful, you may export User Content using the Download my records option in your Account, which builds a single zip file containing a readable PDF of the household records your permissions allow you to see, a copy of every file you can open and a copy of your own account records. Any member of a household may use it, and you can also request a copy from us at hello@homehogs.com.

6.12 In-app purchases and platform billing

6.12.1 In-app purchases, subscriptions, renewals, cancellations, refunds, failed-payment handling, family sharing, and price-change acceptance may be governed by the applicable Apple App Store, Google Play, Android, device, and platform terms.

6.12.2 We may be unable to cancel, refund, alter, transfer, or reinstate an app-store Subscription directly where the platform controls those functions.

6.12.3 If there is a conflict between these Terms and mandatory app-store billing rules for an app-store purchase, the app-store billing rules apply to that purchase process.

7. Apple App Store, Android, and Google Play

7.1 If you use Homehogs through Apple

If you download, access, purchase, subscribe to, or use Homehogs through an Apple device, iOS app, Apple App Store, or Apple payment flow, you must comply with the applicable Apple terms, rules, and policies that apply to your device, app download, in-app purchase, subscription, payment, refund request, and app use. Apple is not responsible for providing, maintaining, supporting, or operating the Service, except to the extent Apple’s own terms say otherwise for Apple-controlled services.

7.2 If you use Homehogs through Android or Google Play

If you download, access, purchase, subscribe to, or use Homehogs through an Android device, Google Play, or Google payment flow, you must comply with the applicable Google Play, Android, device, and payment terms, rules, and policies that apply to your device, app download, in-app purchase, subscription, payment, refund request, and app use. Google is not responsible for providing, maintaining, supporting, or operating the Service, except to the extent Google’s own terms say otherwise for Google-controlled services.

8. Your content and data

8.1 You own your content

You retain ownership of your User Content. We do not claim ownership of your uploads, property records, documents, photographs, notes, ratings, or other User Content.

8.2 The permission you give us to run the Service

You grant us a limited, non-exclusive, royalty-free licence to host, store, copy, process, display, transmit, analyse, convert, extract, structure, back up, and use User Content solely as necessary to provide, secure, maintain, support, troubleshoot, and operate the Service, including enabled AI-assisted features and exports.

8.3 You must have the right to upload and share content

You warrant that you have the rights, permissions, authority, and lawful basis needed to upload, store, process, use, and share User Content through the Service. You are responsible for the accuracy, completeness, relevance, and legality of User Content. We do not verify that User Content is authentic, accurate, complete, current, lawful, or suitable for your intended use.

9. How we handle personal data

We handle your personal data in accordance with our Privacy Notice, which explains how we collect, use, store, share, retain, and delete your personal information. We encourage you to review the Privacy Notice for specific details. If we introduce new features, marketplace services, advertising, analytics, AI capabilities, connected services, or data-sharing arrangements, we may update the Privacy Notice to reflect these changes.

10. Sharing control and responsibilities

10.1. You have full control over what you share through the Service.

This includes who you invite, what you share, and the permissions you grant via the sharing features available. It is your responsibility to check these permissions before sharing any User Content, packs, documents, records, reminders, or links. Once you share User Content, you are accountable for the consequences of that sharing, except where any issues arise from our breach of these Terms or our failure to exercise reasonable care and skill. You should only share the information necessary for the intended purpose and remove access when it is no longer required. Share links can be revoked if the Service allows for it, and sensitive share links should be protected by access codes or other security measures where available. Additionally, you are responsible for sending share links and access codes securely and to the correct recipient.

10.2 Handover and logbook packs

when using Homehogs, you may create and share handover packs, logbook packs, exports, and other shared records. These materials might include personal information about third parties, such as tenants, contractors, suppliers, household members, buyers, sellers, or occupiers. Before you share these packs, it’s important to take a moment to review their contents carefully. You need to ensure that you have the right permissions and legal basis for including and sharing any personal data about others. It’s your responsibility to protect their privacy and comply with data protection rules as you manage this information.

11. AI-assisted features

Homehogs offers AI-assisted features to assist you with household and property management. These features will process only the content you choose to use and are designed according to your permissions and settings.

11.1 Information that may be sent to the AI model

To enhance your experience and provide tailored services, various types of information may be sent to our AI model. This process involves classification, extraction, and analysis of data from documents, user interactions, and inquiries. The information utilized will be based on the specific features you engage with and the permissions you have granted. Below are the categories of information that may be processed:

• 11.1.1 Document reading may classify and extract structured fields from uploaded or emailed documents, including utility and council tax bills, contractor invoices, warranties, service and safety certificates, and surveys. The document text or image may be sent to the model and may contain your name, address, account numbers, or similar details.
• 11.1.2 The in-app assistant may answer a member’s questions about their own household and explain how to use the app. A snapshot of that member’s own data may be sent to the model, built only from the sections their permissions allow them to open.
• 11.1.3 Replacement value estimate may provide an indicative current replacement cost for an inventory item. The item name, make, model, category, and purchase date may be sent to the model.
• 11.1.4 Enquiry drafting may draft a first email or follow-up to a tradesperson. The job title and description, sender’s name, supplier name, and the conversation so far may be sent to the model.
• 11.1.5 Reply analysis may summarise a tradesperson’s reply and propose quote figures for you to confirm. The reply text and any readable attachment text may be sent to the model.
• 11.1.6 Supplier discovery may propose names of local trading businesses, each then verified against Google Places before being shown. A trade name and coarse locality may be sent to the model. No customer identity is sent for this feature.
• 11.1.7 The content maintenance tool is an internal administrator tool for maintaining property-questionnaire content. Reference material pasted by an administrator may be sent to the model. No customer data is sent for this feature.

11.2 Prompts, outputs, and AI vendors

To enable our AI-assisted features, certain technical data, including prompts, inputs, outputs, and related information, may be transmitted to third-party model providers via APIs. This transmission is essential for the effective operation of the AI services we provide.

11.3 Third-Party Data Processing

Third-party providers may process the transmitted prompts and outputs according to their own retention, deletion, abuse-monitoring, anonymization, security, and legal compliance policies. We encourage you to review the privacy practices of these third-party providers to understand how they handle your information.

11.4 User Content

We do not use your User Content to train third-party AI models. Your data is kept confidential and is solely used for the intended purpose of providing the services you have engaged with. We ensure that your information will not be used for any other purpose without your explicit consent.

11.5 Data Logging

Please note that raw document text is not recorded in Homehogs logs, adding an extra layer of privacy for the information you share.

11.6 Usage Limits

We implement a per-household daily cap on AI calls and tokens to manage usage effectively and ensure fair access to AI features for all users. What this means in practice: if your household reaches the daily cap, AI-assisted features pause for the rest of that day and the Service tells you so. Nothing you have already saved is affected, and the manual route to every feature stays open, so you can still add, edit and file bills, documents, inventory items, enquiries and everything else by hand. The daily cap resets at midnight. Paid Plans also carry monthly allowances for AI document reading and assistant questions, which are shown in your billing area and reset on the first day of each month. We may change these limits from time to time; any material reduction affecting existing users is handled under Section 15.

11.7 Availability of AI Features

If the AI feature is turned off or becomes unavailable, the manual paths for accessing each relevant feature will remain unchanged, allowing you to continue using the Service without interruption.

11.8 You must check AI outputs

Limitations of AI Outputs

AI-generated outputs may not always be complete, accurate, current, or suitable for your individual circumstances. The information provided can be based on unclear source material or may be misinterpreted. You acknowledge that while the AI may assist in generating helpful outputs, these outputs should not be solely relied upon and are not intended to be definitive or authoritative. Homehogs disclaims any liability for losses or damages resulting from your reliance on AI-generated information.

User Responsibility for Review

It is your responsibility to thoroughly review and verify the accuracy and relevance of any AI-generated outputs before relying on them, sharing them, saving them as final, or using them to make decisions. This includes AI-generated content such as replacement value estimates, emails, summaries, quote figures, supplier suggestions, document classifications, and assistant responses. These outputs are provided as drafts or aids only and do not substitute for professional judgment or final decisions.

Nature of AI Estimates

AI-generated replacement value estimates are designed to provide an indicative value for an item and should not be construed as professional valuations, insurance assessments, market appraisals, reinstatement values, financial advice, or guarantees of any kind. Homehogs explicitly disclaims any responsibility for inaccuracies or inadequacies in these estimates.

No Guarantees from AI

Homehogs does not guarantee that the AI will identify every relevant issue, extract every field correctly, read every document accurately, recommend suitable suppliers, or produce text that is appropriate for every situation. Users should exercise caution and good judgment, understanding that the AI is a tool designed to assist and should not replace independent professional advice or expertise. Homehogs disclaims any liability for issues arising from the use of AI-generated information.

12. Connected services and external data

12.1 Connecting Third-Party Services

The Service may enable you to connect to various third-party services to import data, verify supplier information, fetch public information, receive emails, or display external data. These third-party connections are utilized solely to fetch, verify, display, or process the information necessary for the relevant Service feature. You are responsible for ensuring that you have the right to connect any third-party account, mailbox, document source, platform, or data source to the Service.

12.2 Disconnecting Services

You may disconnect supported third-party connections through the Service whenever a disconnect option is provided. Please be aware that disconnecting a third-party service may stop future imports, updates, verifications, syncing, reminders, or related features. Additionally, disconnecting a service will not automatically delete any information already imported into Homehogs unless you manually delete that information or close your Account.

12.3 Third-Party Terms

Third-party services, platforms, app stores, payment providers, email providers, supplier-verification services, public registers, mapping services, and data providers may have their own terms and privacy notices. You are responsible for complying with the applicable terms for any third-party service you choose to connect or use. We cannot be held liable for issues arising from third-party services that are outside our reasonable control, but this does not affect your statutory rights.

12.4 Public-source and external data may be wrong or unavailable

In the Service, you may come across information that is sourced from public and external databases. It's important to note that we do not independently verify this data, which means we cannot guarantee its accuracy or completeness. Public-source and external data may sometimes be incomplete, outdated, delayed, or even unavailable, and it might not be suitable for your specific situation. Therefore, we encourage you to critically assess this information before relying on it for any decisions. It's your responsibility to ensure that this data meets your needs and is appropriate for your use.

13. Suppliers, supplier discovery, and marketplace features

13.1 Supplier information in the Service

The Service may include supplier records, supplier discovery, supplier notes, supplier ratings, tradesperson communications, quote summaries, promoted listings, advertisements, or marketplace-style features. Supplier information may come from User Content, public sources, third-party services, supplier inputs, advertisements, or marketplace partners.

13.2 Your private supplier notes and ratings

Your private notes, ratings, and records about suppliers are part of your User Content unless we clearly say otherwise. We will not treat your private supplier notes or ratings as public reviews unless you clearly choose to publish or share them through a feature designed for that purpose.

13.3 We do not vet or endorse suppliers

When using Homehogs, it's important to understand that we do not vet, endorse, recommend, guarantee, supervise, insure, or take responsibility for any suppliers, contractors, tradespeople, agents, advisers, inspectors, or other third parties you may encounter. We also cannot guarantee the availability, suitability, competence, qualifications, pricing, insurance, regulatory status, safety, reliability, or performance of any supplier involved in the provision of the Service. As a user, it is your responsibility to conduct your own checks and due diligence before contacting, instructing, paying, or relying on any supplier. This ensures that you make informed decisions that meet your specific needs and expectations.

13.4 Promoted suppliers and advertising

When using Homehogs, please note that any promoted, sponsored, advertised, or paid-for supplier placements will be clearly labelled, ensuring transparency for our users.

If we introduce marketplace features, advertising, paid supplier promotions, lead generation, commissions, referral fees, or supplier-sponsored content, we will provide additional disclosures to keep you informed. You may also see updates to our privacy notice at www.homehogs.com/privacy to reflect these changes. We believe in being upfront about how these promotions work, so you can make informed choices when using our service.

13.5 Supplier messages and quotes

Draft enquiries, reply summaries, proposed quote figures, and supplier communications generated or organised through the Service are for convenience only. You are responsible for checking messages, scopes of work, prices, assumptions, dates, attachments, and contract terms before sending, accepting, or relying on them.

14. Using the Service fairly

14.1 Use Homehogs lawfully and for genuine purposes

You must use the Service only for lawful purposes and in accordance with these Terms. You must use the Service only for properties, households, documents, records, and matters with which you have a genuine connection or proper authority.

14.2 Things you must not do and what we may do if these rules are broken

14.2.1 Use Homehogs Lawfully and for Genuine Purposes: You must use the Service only for lawful purposes and in accordance with these Terms. You must use the Service only for properties, households, documents, records, and matters with which you have a genuine connection or proper authority.

14.2.2 Acceptable Use of the Service: You agree to the following terms when using the Service:

14.2.3 Access and Sharing: You must not access, attempt to access, use, or share another person's Account, data, property records, documents, or personal information without proper authority.

14.2.4 Content Responsibility: You must not upload, store, process, generate, send, or share any material that is unlawful, malicious, infringing, defamatory, abusive, discriminatory, misleading, fraudulent, harassing, obscene, harmful, or otherwise improper. You must not use the Service for properties, tenancies, suppliers, or individuals unless you have a genuine connection, permission, lawful basis, or valid reason to do so.

14.2.5 Data Handling: You must not scrape, harvest, bulk download, copy, resell, republish, commercialise, or create datasets from the Service except when using the export tools made available for personal use.

14.2.6 Compliance with Limits: You must not circumvent, exceed, or attempt to avoid plan limits, storage limits, AI limits, sharing limits, payment requirements, access controls, security features, or technical restrictions.

14.2.7 Account Security: You must not share or sell one login across multiple individuals, operate pooled accounts, or allow unauthorized users to access your Account.

14.2.8 Security and Integrity: You must not probe, scan, test, attack, overload, interfere with, disrupt, reverse engineer, decompile, or attempt to compromise the Service, our systems, or any third-party systems. You must not upload any malware, harmful code, scripts, bots, automated tools, or any material designed to disrupt, damage, intercept, or misuse the Service.

14.2.9 AI Usage: You must not use AI-assisted features to produce any content that is unlawful, harmful, misleading, abusive, discriminatory, infringing, or deceptive.

14.2.10 Enforcement of Acceptable Use Terms: We reserve the right to suspend, restrict, downgrade, remove content, revoke sharing permissions, or close an Account if we reasonably believe that these acceptable use terms have been violated or that action is necessary to protect users, third parties, Homehogs, or the integrity of the Service. We will provide notice and an opportunity to remedy the situation whenever possible, except in cases where immediate action is required due to security concerns, legal obligations, fraud, misuse, harm, or operational risks. Any actions we take in accordance with this section will be fair and proportionate to the issue at hand, consistent with applicable consumer protection laws.

15. Availability, maintenance, trials, and changes to the Service

15.1 Service availability.

We will do our best to provide the Service with care and skill, but we cannot guarantee that it will always be available, free from errors, or completely secure from threats. There may be times when the Service is unavailable due to maintenance, upgrades, security work, outages, disruptions from third-party hosts, app stores, payment providers, internet or device issues, mobile network problems, AI provider issues, connected services, or other events beyond our control.

15.2 Maintenance

We may conduct both planned and emergency maintenance on the Service. While we will strive to provide reasonable notice of any planned maintenance that is expected to significantly impact access, such notice may not always be practicable. In the case of emergency maintenance, we reserve the right to perform such maintenance without prior notice when necessary to protect the security, reliability, data integrity, users, or the overall functioning of the Service. We shall not be held liable for any disruptions or unavailability resulting from such maintenance activities.

15.3 Changes to features

We reserve the right to improve, update, modify, add, suspend, withdraw, replace, or remove features of the Service as deemed reasonably necessary for security, performance, legal compliance, user experience, technical development, supplier changes, platform requirements, AI-provider alterations, or commercial operations. We will not materially reduce the core functionality of a Paid Plan during the current billing period without reasonable justification. In the event that we make a significant reduction to a Paid Plan that materially affects you, we will provide reasonable notice where practicable and allow you the option to cancel your renewal. Any refunds will be managed in accordance with Section 6.7. However, nothing in this section shall diminish your statutory rights under UK consumer law if the Service is not provided with reasonable care and skill, does not match its description, or fails to meet other legal standards.

15.4 Preview, Trial, and Beta Features

We may offer preview, trial, beta, experimental, or early-access features, which can be changed, limited, suspended, or removed at short notice. Such features may be less reliable than fully released features and should not be relied upon as your sole method of recordkeeping or compliance.

15.5 Keep Your Own Copies

You are responsible for maintaining independent copies of important documents, such as certificates, tenancy records, notices, invoices, warranties, photographs, inventory records, mortgage information, and insurance details. Homehogs is not a substitute for your recordkeeping duties or professional documentation obligations.

16. Suspending, Downgrading, Closing, and Deleting Accounts

16.1 When We May Suspend or Restrict Access

We may suspend, restrict, disable, downgrade, or limit access to the Service due to security risks, suspected fraud, unauthorized access, misuse, breaches of these Terms, failed payments, legal requirements, or other similar concerns. We will provide notice and an opportunity to remedy the situation where practicable, unless immediate action is necessary.

16.2 How You Can Close Your Account

You may close your Account using the Delete your account option in your Account, confirming with your password. If you are the only owner of a household that other people still use, you will be asked to make another member an owner, or to remove the other members, before the closure can go ahead, so that their records do not go with your Account. This process is distinct from canceling renewal; if you have an active Subscription, you should cancel renewal before closing your Account to avoid future charges. Upon closing your Account, your User Content and personal data will be deleted, anonymized, or retained in accordance with our Privacy Notice. Account closure may be irreversible, so it is advised to export any necessary User Content beforehand.

16.3 When We May Close Your Account

We may close your Account or terminate access with reasonable notice, and we may do so immediately for serious breaches, risks, or legal requirements.

16.4 What Happens After Downgrade, Expiry, Suspension, or Closure

After a downgrade, expiry, suspension, or closure, access to some or all features may end, including gated features, paid features, AI functions, exports, and support. If your Paid Plan ends, we will not delete your User Content solely due to the downgrade, unless you initiate deletion or it is required by law. You remain liable for fees incurred prior to such adjustments, subject to your statutory rights.

16.5 Refund if We Close Your Paid Account Without Good Reason

If we close your paid Account without valid reason and not due to your breach or other specified conditions, we will refund the unused portion of the current billing period where legally required.

16.6 Terms that Continue After Cancellation or Closure

Provisions intended to survive cancellation, closure, or termination will continue, including those related to intellectual property, User Content licenses, data protection, liability, and governing law.

17. Intellectual Property and Feedback

17.1 What Belongs to Homehogs

Homehogs and its licensors retain all intellectual property rights in the Service, which includes software, interfaces, designs, and documentation, except for User Content.

17.2 Your Right to Use the Service

Subject to these Terms and your plan, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for lawful household, home management, or permitted UK property administration purposes. You must not misuse or exploit any part of the Service beyond what is expressly permitted.

17.3 What Belongs to You

You retain any intellectual property rights in your User Content, while the license you grant to us is limited to the purposes outlined in Section 8.2.

17.4 Feedback You Give Us

If you provide us with suggestions or feedback regarding the Service, we may use that feedback for development without owing you compensation, and this does not transfer ownership of your User Content to us.

18. Important Service Limits

We will provide the Service with reasonable care and skill but do not guarantee it will meet every requirement or operate without interruption. The Service may rely on third-party platforms, which may affect its availability, and we are not liable for failures caused by such third parties.

You are responsible for decisions made using the information provided through the Service, including those related to landlord duties, inspections, repairs, and financial obligations.

19. How We Limit Our Liability

19.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud. We are responsible for foreseeable losses caused by our breach but not for losses that were not foreseeable.

19.2 We are not liable for business losses, such as loss of profit, if you use the Service for

business, trade, or professional purposes. The Service is designed primarily for personal and household use, and its pricing reflects this focus.

19.3 We are not responsible for losses arising from inaccuracies or unauthorized User Content provided by you or anyone using your Account. Additionally, we are not liable for losses resulting from your failure to verify information, maintain insurance, or comply with legal obligations.

19.4 We are not liable for consequences related to landlord and property management matters stemming from your decisions, omissions, or reliance on the Service. This includes, but is not limited to, issues related to safety, compliance, or financial penalties.

19.5 We are not responsible for losses resulting from your reliance on unchecked AI outputs. You are responsible for validating any AI-generated information before acting upon it.

19.6 We are not liable for losses caused by third-party services outside our control, including payment providers and internet service providers. Any liability arising from our failure to provide the Service with reasonable care and skill remains intact.

19.7 Our total aggregate liability, subject to statutory rights, is limited to the greater of the total fees paid by you for the Service in the 12 months prior to the event causing the claim or £100. This cap does not apply to liability that cannot be legally excluded.

19.8 The limitations on liability in these Terms reflect that Homehogs is a low-cost organizational tool, not a professional compliance or advisory service. These limitations aim to allocate responsibility fairly while preserving rights that cannot be excluded or limited by law.

19.9 You must take reasonable steps to mitigate any loss. This includes keeping copies of important documents, verifying critical dates, and obtaining professional advice where appropriate.

20. Complaints and Resolving Disputes

20.1 Contact Us First

In the event of a complaint or dispute, you should first contact us at hello@homehogs.com with a clear description of the issue and the outcome you seek. Details about billing, renewal, or other account discrepancies should also include relevant subscription information.

20.2 We Will Try to Resolve Issues Informally

We are committed to addressing and resolving complaints and disputes in a timely, transparent, and effective manner. As part of this commitment, we will undertake reasonable efforts to review all complaints comprehensively and to provide a fair and practical response. Both parties are encouraged to engage in informal discussions to thoroughly understand the issues at hand and explore potential resolutions prior to initiating any formal proceedings.

20.3 Escalation

If a dispute is not resolved after initial contact, either party may request escalation to a further review by our founder or another authorized representative.

20.4 Alternative Dispute Resolution

If the dispute remains unresolved, both parties may agree to refer it to an appropriate alternative dispute resolution provider. Participation in this process is voluntary unless law dictates otherwise.

21. Changes to These Terms

21.1 We May Update These Terms.

We may update these Terms when reasonably necessary for legal, regulatory, security, or business reasons. Changes will not remove rights or remedies that you have already accrued.

21.2 We Will Inform You About Material Changes

Where a change substantially affects your rights or obligations, we will provide reasonable notice via email or in-Service communication. Notices concerning significant changes will clearly outline the nature of changes, effective date, and your options.

21.3 Continuing to Use the Service

If you continue to use the Service after updated Terms take effect, this will be treated as your acceptance of the changes. However, if you do not agree to material changes, you may cancel your Subscription prior to the effective date.

21.4 Changes Will Not Remove Existing Rights

Changes to these Terms will not retrospectively remove rights or remedies that have already accrued to you.

22. Other Important Terms

22.1 Transfer of Terms

22.1.1 We may transfer or assign our rights and obligations under these Terms to another organization without materially reducing your rights. You will be notified where required by law.

22.2 Transfer of Your Account

22.2.1 You may not transfer your Account or Subscription without our written consent, except where permitted by law.

22.3 Enforceability of Provisions

If a provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, and the remaining provisions will remain in force.

22.4 Waiver of Rights

If we do not immediately enforce a right under these Terms, this does not mean that we waive that right.

22.5 Entire Agreement

These Terms form the entire agreement between you and us for the Service. Nothing here excludes or limits liability for fraud or misrepresentation.

22.6 Third-Party Rights

22.6.1 Except as expressly stated, no one other than you andus has the right to enforce these Terms. Third parties, such as Apple, Google, payment providers, and others, do not bear responsibility for the Service unless their own terms indicate otherwise.

22.7 Events Outside Our Reasonable Control

22.7.1 We are not liable for any delays or failures caused by events beyond our reasonable control, including but not limited to internet failures, hosting disruptions, payment-provider disruptions, or other similar occurrences. This does not affect any liability that cannot be legally excluded or limited.

22.8 Notices

22.8.1 Notices from us may be delivered by email, in-Service message, or through other contact details associated with your Account. Notices from you must be sent to hello@homehogs.com, unless we provide another method. You are responsible for keeping your contact details updated to receive important notices.

22.9 Governing Law

22.9.1 These Terms are governed by the laws of England and Wales. If you are a Consumer residing in another part of the United Kingdom, your mandatory consumer rights are not affected.

22.10 Jurisdiction for Disputes

22.10.1 The courts of England and Wales have jurisdiction over disputes arising from these Terms or the Service. If you are a Consumer residing in Scotland or Northern Ireland, you may also bring proceedings in the courts of your region, without affecting your local consumer rights.